About Bamboo Cricket

Bamboo Cricket was formed in April 2006 with a mission to address online customer service utilizing chat and email. The Internet plays a powerful and increasing role for marketers in building awareness, building deeper relationships with existing customers and prospects, and in generating sales or supporting transactions.

Customer expectations have also changed. The customer or prospect controls the relationship and there is a growing expectation of timely information and service to meet their needs. Customers expect to be able to communicate in their channel of choice (online, phone, retail, or click to talk with an agent). It is important for businesses to ensure that their customers can switch between channels effortlessly since customers want a unified process of engagement across all the different touch points.

Smart companies focus on innovative ways to engage customers and site visitors and to differentiate themselves from their competition. As a result there is an increased interest in e-service technology as a sales and marketing tool. E-service technologies minimize the number of inbound calls companies have to deal with, thereby reducing costs as well as providing a faster level of service. Companies realize they need to provide a combination of self-service, chat, call back and email channels and to allow a smooth real-time escalation between channels as required by the website visitor.

Bamboo Cricket’s focus is to provide e-service solutions that empower large and small businesses to capitalize on client engagement. We combine robust technology with easy-to-use feature sets to empower companies to provide chat and inbound email handling. We are an innovative service provider that helps you complete the communication circle with your customers.

Bamboo Cricket connects businesses with consumers seeking help online. Our technology helps you offer your customers and site visitors a more relevant, satisfying and personalized online experience.

We like to say we put the contact back into “contact us”.

Executive Team

Paul Westhorpe, CEO
Paul Westhorpe has a strong history in serving the online marketing industry with over 15 years experience in e-marketing.

Barbara Westhorpe, President
Barbara Westhorpe has a 15-year history in online marketing and serving e-marketing clients.

Sue O'Neil, VP Client Services
Susan is responsible for managing the Client Services team in all aspects of client engagement.

Meet the team...