livechat

Do you want to…

• really increase customer satisfaction?
• give customers their preferred method to connect with you?
• increase confidence in you brand, products and services?
• help your customers make additional purchases?

These days, customers expect the vendors they deal with to provide the best possible online customer service. Online chat is one easy and affordable way to expand your customer service offering. Over 20% of customers prefer live chat over other customer support options such as the phone. These days the bar has been set higher than ever before and Live Chat is no longer optional.

Using Bamboo Cricket Live Chat Support, your customers can now connect with your staff directly, and ask crucial questions to help them make the right purchase decision. What you achieve is an improved customer online experience, increased online revenue and reduced inbound call center costs at the same time.

Here’s the way it works.

Use Bamboo Cricket Live Chat on your website and you get:

• An easy to implement Live Chat icon. HTML code is automatically generated and ready to paste directly into your website in the prominent position of your choice.
• A powerful software solution that allows customer service representatives to quickly and efficiently handle and manage multiple chat sessions.
• You can choose from the following service options:
  • Full-serve: We provide the technology and the people.
  • Self-serve: We provide the technology. You just provide the people.
  • Hybrid: We provide the technology plus the people on a part time basis, such as outside of your normal business hours.

What does this mean to you?

When you use the Bamboo Cricket Live Chat Support application, you enjoy:

• A web-based application that is easy to set up and use.
• A knowledgebase that you can continuously expand and customize.
• A structured workflow to make your customer service staff as efficient as possible.
• Minimal lead time to train your staff and get them up and running faster.
• Management reporting shows volume and individual staff efficiency, to help you make better business decisions.

Additional Features

More advanced features mean that you can tailor the application to complement the way you run your business:

• When transferring a chat session to another representative, all prior interactions are kept so the customer would not have to repeat himself again.
• Chat sessions are properly managed, and can be sorted in many different ways.
• User access and capability can be properly configured using the flexible user permission module.
• Ability to add custom fields to track information that is unique to your business, such as booking number or invoice number.
• Ability to export chat content to your database, so you can keep all customer communications in one central location.

Purchasing

Bamboo Cricket Live Chat is available as a standalone product, with various levels of support, or as part of a bundle, allowing you to choose the service level that best meets your business needs. Learn more…