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Two thirds of online shoppers have tried live chat and 75% will have done so by 2013 according to the
E-tailing Group.
Learn more about Live Chat by reviewing the following articles and news stories.
The Case for Live Chat
Many companies are already finding various ways to utilize live chat to not just complement their support channel, but assist with sales and marketing efforts as well.
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Live chat use is on the rise, survey says by Allison Enright
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Sky: live chat helped to improve sales and customer service by David Moth
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Why Should My Website Have Live Chat? by Dan Coppen
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Do consumers appreciate live chat on websites? by Luke Richards
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